FAQs

About the Co-operative

What is a worker co-operative?

Worker Co-operatives are businesses that are owned and democratically controlled by the members.  The main purpose of a worker co-operative is to provide employment for its members through operating and enterprise that follows the Co-operative Principles and Values.

To create their worker co-op, members combine their skills, interests and experiences to achieve mutual goals such as job creation for themselves while providing a community service.

Why should I choose CCOO?

At CCOO we use top quality products which are not harmful to our environment and will not compromise the health of your family.  When looking for a cleaning company, you want to be sure that you find a company that will accommodate your budget, needs and schedule.  Here at CCOO will pride ourselves in filling your cleaning needs.

How long has CCOO been in business?

Co-operative Cleaners of Ontario is a newly incorporated company since September 2019.  However, the combine experience of our founders are over 30 years.

What area/cities do you service?

We serve clients in the Greater Toronto Area, including Peel Region, Halton Region, and Durham. To confirm if your location falls in our service area, give us a call (647)478-3595 or send us an email at ccofontario@gmail.com

Is your staff insured?

Absolutely.  Rest assured we are covered. Our staff are insured, bonded, covered by WSIB and are all required to undergo a standard criminal reference check prior to their employment with us.

Are CCOO clients required to sign a contract?

No!  You choose when to start and end your relationship with us.

About Our Services

How do I get a quote or book an appointment?

Simply click the link and fill in your request for a quote or call us (647) 478-3595

Do you require a minimum number of cleaning hours?

We have a 4 hour minimum.

Do I pay by the hour or by the amount of work you do?

A per visit set cost is decided on, which is determine by your quote.  Although, we highly recommend our startup relationship (if your home/office or other facility as not been clean by a cleaning company in some time) program, which is our initial deep clean to get your place radiant. (but it is entirely your decision).

What methods of payment do you accept?

For your convenience, CCOO accepts payment via credit cards, pay pal, email money transfers or cheques (payable to Co-operative Cleaners of Ontario Inc.)

Is your staff insured?

Absolutely.  Rest assured we are covered. Our staff are insured, bonded, covered by WSIB and are all required to undergo a standard criminal reference check prior to their employment with us.

How are prices determined?

This is depending on size and number of rooms for your home, while your office or other spaces may be determined by square footage. The frequency will also play a part to determine the price.

Are CCOO clients required to sign a contract?

No!  You choose when to start and end your relationship with us.

How do I contact you to discuss a customer service issue?

Our number one goal when providing our service is customer satisfaction. Please contact us so we can make it right. Call us at (647) 478-3595 or email us at ccofontario@gmail.com

Do you provide evenings and weekend appointments? What about holidays?

At CCOO we understand that flexibility is important to and as such we do offer evenings and weekend appointments.

We are closed on stat holidays, to allow our staff family time.  However, we are more than happy to accommodate your pre-holiday and/or post-holiday cleaning request.

Do I need to be home for the visit?

No, you do not, however its entirely up to you.  If you have other engagement for the day and will not be home, we can make the necessary arrangements with you to enter your home and ensure that we completely secure your place afterwards.

How much notice do you require to book an appointment?

A week notice is ideal.  However, do give us a call we will do our best to accommodate your time.

What is your cancellation policy if something comes up and I cannot keep the appointment?

We understand that the unexpected changes in your schedule may come up.  We do our best to be flexible.  You may cancel your appointment up to 24 hours without a fee. Cancellation of less than 24 hours may be subject to a charge.

How do I know I will be receiving quality work? Can I see testimonials from previous clients?

Please go ahead and read what others are saying about CCOO.

Our Eco-Friendly Products

Does eco-friendly cleaning really make a difference for my health?

In a simple non-scientific explanation: Our cleaners contain billions of tiny sized particles which comprises a collection of molecules of fatty esters and fatty acids that is approximately one third the size of a water molecule. They each have a water attracting head and a water repelling tail, just like a regular soap molecule. Unlike regular soap however, these molecules are activated when mixed with sufficient amounts of water.

They effectively lower the surface tension of water (makes water softer) by up to twice as much as typical water based cleaning solutions and have a remarkably ability to penetrate and rupture the cell wall of bacteria, virus and mold spores. These tiny molecules attach themselves to oil, grease, soap scum, and other hydrocarbon molecules and emulsify them, making it easier to be wiped or rinsed away thus dramatically increasing the cleaning efficiency of our cleaners. Pretty remarkable eh?

Are your cleaning supplies safe for my children and pets (who are usually on the floor)?

A little taste test during our demos is often to the amazement of others but the reason we can do this is because our formulations contain no ingredients that are considered harmful on the Food and Drug Administration (FDA) list of ingredients. 

In addition, our products even in its most concentrated form is free of corrosives and does not require any warning or hazard labels. Liquid Green products are fragrance-free and safe for use even around premature babies with delicate lungs and if your family pooch likes licking the floor after cleaning, no problem.

Will I actually get a deep clean and proper disinfection from eco-friendly products?

Because our cleaners do not contain a toxic chemical (poison) they cannot be federally classified as sanitizers or disinfectants.

However, all our products are 100% green, eco-superior cleaning solutions. We use a proprietary process to extract plant-based ingredients that are packed with nature’s anti-fungal and anti-bacterial properties, a technology that no longer requires just one active ingredient.  They contain no toxins, GMO materials or cancer-causing ingredients. You can be assured that using our eco-superior, cleaning products, will protect your family during this trying pandemic period just as it did prior to COVID-19.